This policy explains what JUA OS collects across the owner dashboard (app.juaos.com), the cashier app (pos.juaos.com), and the marketing website (juaos.com), and how that information is used and protected. "We," "us," and "our" refer to JUA OS. "You" refers to the shop owner, cashier, or visitor using any part of the Service.
Account information. When you create an owner account, we collect your name, phone number, and optionally an email address. Your PIN is never stored in plain text — it is hashed before it ever touches our database, meaning we genuinely cannot see or recover it, and can only verify a PIN you enter matches the hash on file.
Business data.Sales, refunds, stock levels, product information, and cashier activity recorded through the cashier app. This data belongs to you — it exists so your dashboard can show you what happened in your shop, and so the record can't be altered after the fact by anyone, including cashiers.
Customer information, collected by you.If you enable loyalty tracking, your cashier may record a customer's phone number at the point of sale to track returning-customer activity. This is your customers' data, collected under your responsibility as the shop owner — we store it on your behalf and don't use it for any purpose beyond powering the loyalty feature inside your own dashboard.
Device and session information. We keep a record of which device is logged in as which cashier, and session tokens (stored as a cryptographic hash, not the raw token) so we can keep you securely logged in without asking for your PIN on every screen.
Billing information. Payments are processed through Flutterwave; we store a reference to the transaction and your plan status, not your full card details — those stay with Flutterwave directly.
juaos.com uses the Meta Pixel to understand which ads and pages lead to signups, and to show relevant JUA OS ads to people who've visited the site. This runs only on the public marketing website, not inside the owner dashboard or cashier app, and does not process any of your business or customer data described in Section 2. You can control what Meta does with this data through your own Facebook/Instagram ad preferences.
To operate the Service — process sales, generate your dashboard, sync data across devices, detect the suspicious activity patterns the product is built around, process billing, and provide support when you message us. We do not sell your data, your customers' data, or your business records to anyone, for any reason.
Only you, as the owner. Cashiers see only what's needed to do their job in the cashier app — they never see the owner dashboard, financial totals, or other cashiers' activity. JUA OS staff can access account data only to provide support you've requested, or to investigate a billing or security issue, and every admin action is permanently logged.
Your business activity record — sales, events, flags — is append-only by design and is not deleted while your account is active, including if you lapse to the Free plan; it's restored in full the moment you resubscribe. If you close your account entirely, contact us and we'll delete your account data, subject to any records we're legally required to retain.
You can update your account details, disable loyalty tracking, or ask us to delete your account by messaging us on WhatsApp. We'll never make deleting your account harder than creating one.
Questions about this policy or your data — message us on WhatsApp: +234 816 667 9912.